Plans for the 2015/16 financial year

Our focus in the forthcoming financial year is to:

Address the service aspects that clients and stakeholders have pointed out as areas for improvement:

  • Drive a service culture amongst our staff members through building awareness on customer-centricity in alignment with the corporation’s focused and proactive approach. Embed the Service Charter internally and thus help the corporation achieve excellent customer service by encouraging customer-centricity amongst employees. Strengthen the drive towards a customer service culture within the corporation
  • Create the link between customer-centricity and sustainability – the awareness that IDC operates in a competitive environment
  • Bring customer service issues to the fore by continuing to give feedback to our staff members on pertinent aspects raised by our potential and existing clients
  • Acknowledge staff who offer excellent service in order to shape and promote the right behaviours

Develop customer segmentation approaches to meet the business development needs of the IDC in order to attain the following:

  • Customised service offering (services, communication channels) for different segments in line with industry objectives/strategies
  • Successful business development efforts that lead to acquisition of business amongst potential and existing clients
  • IDC business/business acquisition through proactive targeting – repeat business from existing clients, in the targeted sectors
  • Entrench understanding of our customers such that we are able to offer a customised service