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* As from 1 April 2015 the investing portion of the programme was transferred to the Department of Trade and Industry and no allocation was received for the financial year under consideration

The IDC’s corporate membership schedule for 2016 is as follows:

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PLANS FOR THE 2016/17 FINANCIAL YEAR

Our focus in the forthcoming financial year is to:

Implement customer segmentation approaches to meet the business development needs of the IDC in order to attain the following:
  • Enhanced interaction and communication with our clients;
  • Customised service offering for different segments enabled by use of technology and automation;
  • Data mining to entrench understanding of our customers for proactive, targeted product offerings
  • Successful business development efforts that lead to acquisition of business amongst potential, existing and former clients;
Address the service aspects that clients and stakeholders have pointed out as areas for improvement:
  • Conduct customer service sessions/training
Continue to:
  • Strengthen the drive towards a customer service culture within the corporation;
  • Ensure focus on pertinent service issues;
  • Acknowledge staff who offer excellent service in order to shape and promote the right behaviours

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